Reach out to us
Need help? Our support team is available to assist with account questions, deposits and withdrawals, verification steps, technical issues, or general feedback. Contact us for quick, clear guidance on bonus queries, payment methods, or troubleshooting across desktop and mobile. We offer responsive email support, live chat and phone assistance to resolve most enquiries promptly. If you have account-related concerns or suggestions, our staff will walk you through next steps and keep your account secure.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (business queries) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +1 416 523 7841 (local line) |
| Working hours | Mon-Fri, 09:00-21:00 ET |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please include a clear subject line, your account username, and up-to-date contact details to help us process your request faster. Providing screenshots or PDFs where relevant speeds things up and reduces the chance of delays.
Send us a message
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests like account questions or deposit help are usually resolved fast, while more complex issues such as KYC checks, payment investigations or security reviews may take longer depending on their nature. We appreciate your patience and will keep you updated throughout the process.
Feedback
We’d love your feedback, suggestions or ideas to help improve the site. Please tell us what worked well and what could be better, from games and payments to support, and we’ll review every message carefully. Your input helps us fix issues, refine features and improve the overall user experience for Canadian players.