Privacy Policy

We at Locowin take your privacy seriously. This page explains how we collect, use, and protect personal, technical, and transactional information when you register, verify your account, deposit or withdraw funds, play games, or use the site. The policy sets out the types of data processed, the purposes for processing, security measures in place, and the choices available to you. Read the sections below to understand your rights, how to manage your data, and how to contact us about privacy matters related to your account.

Types of data we collect

Personal data

We collect identity and contact details you provide when registering or verifying your account, including name, date of birth, email, phone, and government ID when required for KYC.

Technical data

Device identifiers, IP address, browser type, operating system, device model, session logs, and game play telemetry are recorded to deliver the service and prevent fraud.

Transactional data

Payment and transaction records, deposit and withdrawal details, game bets and wins, bonus activity and currency used (including CAD and crypto) are stored to support account operations and records.

How we use information

Account management, identity verification, processing deposits and withdrawals, and delivering requested game services. Fraud detection and security checks. Compliance with legal obligations. Communicating about account status, promotions you opt in to, and required notifications. Aggregated analytics to monitor game performance and platform stability.

Data protection and security

Encryption and storage

We use industry-standard encryption for data in transit and secure storage for account records. Access to personal data is limited to authorised personnel and vendors on a need-to-know basis.

Operational safeguards

Regular backups, access controls, and security monitoring help protect data. We do not disclose internal workflows or operational details beyond these general practices.

Cookies and tracking technologies

Types and purpose

Cookies and similar technologies are used for session management, authentication, preference storage, fraud prevention, and basic analytics. Third-party tags may be present for measurement and provider functionality.

Managing cookies

You can control cookies via your browser settings and device preferences. Some features may be degraded if cookies are disabled.

User rights

Access, correction, deletion

Users can request access to their personal data, correct inaccuracies, and request deletion where applicable. Account closure removes access to services and may not erase transactional records retained for legal or accounting purposes.

How to exercise rights

Submit requests through your account settings or contact support. We will verify identity before fulfilling requests to protect account security.

Data sharing and third parties

We share data with payment processors, game providers, identity verification services, and legal authorities when required. Data shared is limited to what is necessary for the service or legal compliance.

Policy updates

We may update this policy. Changes take effect when posted. Material changes will be communicated via the account or email where required.