Privacy Statement

At Locowin we take your privacy seriously. This page explains how we collect, use, store and protect the personal information you provide when you register, make deposits, play or contact support. We aim to be clear about your privacy rights and the steps we take to keep your account and data secure.

Types of data we collect

We collect information needed to operate your account and provide services. This includes data you give us directly and data gathered automatically when you use our site.

Personal data

This includes name, date of birth, email address, phone number, billing and postal address, government ID when required for verification, and any other documents you upload for identity checks. We also store account credentials and preferences such as your chosen currency (for example CA$) and communication choices.

Technical data

We collect device and connection information, such as IP address, browser type, operating system, device identifiers, and log data about your sessions. This helps us maintain service performance, detect fraud, and improve security.

Transactional and activity data

We retain records of deposits, withdrawals, payment methods (for example Interac or supported alternatives), bets and game activity, bonus usage and wagering history, and support interactions. Transactional data is necessary for account management, KYC checks and regulatory compliance.

How we use your information

Your information is used to create and manage your account, process payments, verify identity, prevent fraud, respond to enquiries, and provide customer support. We also use data to deliver notices related to your account, to enforce terms and conditions, and to comply with legal obligations. With your consent we may send marketing communications you have opted in to receive.

Data protection practices

We use industry standard security measures to protect personal information in transit and at rest, including encryption and access controls. Access to your data is limited to staff and service providers who need it to perform their duties. We regularly review our security procedures and require third-party partners to meet reasonable security standards.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site usage and deliver relevant content. You can manage cookie settings through your browser, but disabling certain cookies may affect functionality such as login persistence and personalised promotions.

Information sharing and third parties

We share personal data with payment processors, identity verification providers, fraud prevention services and other trusted third parties that support our operations. We may also disclose information when required by law or to protect our rights and users. We do not sell your personal information to third parties for marketing purposes.

User rights

You have the right to access the personal data we hold about you, request correction of inaccurate information, and request deletion where applicable. You can also withdraw consent for marketing at any time. Some account data may need to be retained for legal or compliance reasons even after closure.

Access, correction and deletion

To exercise your rights, contact our privacy team at [email protected]. We will respond to requests in a timely manner and guide you through the verification steps needed to protect your account and personal data.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of your account after changes are posted means you accept the revised policy.