Responsible Gambling

At Locowin we are committed to safer gambling and to keeping play responsible for everyone in Canada. We put player safety and controlled play at the centre of our site, offering clear tools, practical limits, and access to support so customers can enjoy gaming without losing control. Below you will find how we protect players, the tools available to manage activity, and where to turn for professional help.

Player protection principles

We believe in transparency, fairness and proactive protection. We design account controls to reduce harm, provide clear information about limits and time frames, and act quickly if we detect behaviour that suggests a player is at risk. Our approach respects privacy and aims to support players, not penalize them.

Activity-control tools

You can manage your account activity at any time through the responsible gambling section. Available controls include deposit limits, loss limits, session reminders and temporary time-outs. These tools are easy to set up and intended to give you fast, practical control over how you play.

Deposit limits, loss limits and how they work

Set daily, weekly or monthly deposit limits to control how much you place into your account. Loss limits let you cap the amount you can lose over a set period. Reducing limits takes effect immediately. Increasing limits may require a waiting period for cooling-off, which helps prevent impulsive changes.

Time limits and session reminders

Use session timers and reality checks to manage play duration. Session reminders notify you after a chosen period so you can take a break and review your activity. Account breaks or temporary time-outs are available if you need a short pause from gambling.

Self-exclusion and account breaks

If you need a longer interruption, self-exclusion is available. Choosing self-exclusion blocks access to your account for the selected period and prevents wagers during that time. We will respect and enforce exclusions and provide information on how to extend them or seek additional help.

Recognizing signs of problematic behaviour

Watch for warning signs such as chasing losses, hiding activity, spending more time or money than intended, neglecting responsibilities, or experiencing emotional distress linked to play. If you notice these signs in yourself or someone close to you, consider tightening your limits or using self-exclusion.

Practical tips to stay in control

Set strict deposit and session limits, avoid using credit to gamble, take regular breaks, review your transaction history, and stick to a pre-planned budget. Discuss gaming habits with someone you trust and use the site tools before problems escalate.

Professional help and support organisations

If you need specialised assistance, reach out to provincial problem gambling services or national organisations such as the Centre for Addiction and Mental Health (CAMH), Gamblers Anonymous, or Gambling Therapy. These organisations provide confidential advice, counselling and resources tailored to Canadian players.